Integrations
Improve Productivity and Real-time reporting
Anywhere365 is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.
Increased Workstream Productivity
Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.
Improved Customer Experience
Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.
Work from Anywhere
Extend Anywhere365 and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.
Reduced IT Costs
Anywhere365 utilizes existing investments in the Microsoft platforms and applications that your employees already know.
Work from your preferred CRM Client
Anywhere365 Web Agent turns CRM’s into powerful tools for contact center agents. Nested inside the CRM interface, the Web Agent provides users with cloud-based omni-channel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within the CRM.
Improve Productivity with Anywhere365 Power BI Reporting in Dynamics 365
Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simple connect to the database and drag and drop the graphics in to place.
Learn moreSeamless integration with the most essential business tools
Anywhere365 for Salesforce
From their Salesforce client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.
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Anywhere365 for Microsoft Teams
Is your entire contact center working from home? Anywhere365® WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics365.
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Anywhere365 for Servicenow
From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.
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Anywhere365 for SAP C4C
Is your entire contact center working from home? Anywhere365® WebAgent turns SAP C4C into a powerful tool for remote working contact center agents and supervisors. IProviding users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within SAP.
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Anywhere365 for Microsoft Dynamics 365
Is your entire contact center working from home? Anywhere365® WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics365.
Learn more
Get started today with Anywhere365®.
Rethink your contact center.
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