Integrations - Anywhere365®

Integrations
Improve Productivity and Real-time reporting

Anywhere365 is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.

Increased Workstream Productivity

Web-based client combines omnichannel contact center and Dynamics CRM in a single pane of glass

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365 and Dynamics to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Web-based client utilizes existing investments in the Microsoft and Salesforce applications that your employees already know.

Work from your preferred CRM Client

Anywhere365 Web Agent turns CRM’s into powerful tools for contact center agents. Nested inside the CRM interface, the Web Agent provides users with cloud-based omni-channel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within the CRM.

CRM clients

Improve Productivity with Anywhere365 Power BI Reporting in Dynamics 365

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simple connect to the database and drag and drop the graphics in to place.

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Seamless integration with the most essential business tools

Anywhere365 for Salesforce

From their Salesforce client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Microsoft Teams

Is your entire contact center working from home? Anywhere365® WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics365.

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Anywhere365 for Servicenow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for SAP C4C

Is your entire contact center working from home? Anywhere365® WebAgent turns SAP C4C into a powerful tool for remote working contact center agents and supervisors. IProviding users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within SAP.

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Anywhere365 for Microsoft Dynamics 365

Is your entire contact center working from home? Anywhere365® WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics365.

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Anywhere365 for Bullhorn

Let recruiters and other enterprise users receive and send omnichannel communications from their Bullhorn client. The candidate information is automatically displayed and directly linked to the record in Bullhorn ATS.

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Rethink contact center.

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