Enterprise Communication Software | Anywhere365

Anywhere365®
Enterprise Communication
for the Microsoft UC Ecosystem

The Anywhere365 Enterprise Communication software drives the digital transformation of your workstream processes and customer service strategies.

Empower workforce efficiency across your whole enterprise and transform Customer Experience into your competitive advantage with Anywhere365.

Improve Workforce Collaboration

Manage all of your enterprise communications, breaking down the organizational silos created by typical contact center point solutions to provide superior customer service.

Knowledge is Power

Add history and context from your business applications to omnichannel interactions and extend this functionality to the entire organization regardless of their location or role.

Enable Innovation

Flexible and extensible, Anywhere365 enables innovative custom solutions with API’s and integrations to Microsoft Flow, PowerApps, Azure Cognitive Services and over 30 CRM and ERP solutions.

Omnichannel Enterprise Communication Capabilities

Voice, chat, email, social media, video or bots, the omnichannel Anywhere365 enterprise communication software lets customers, partners and employees effortlessly collaborate over the communications channels of their choice. Timeline and CRM data add history and context to the dialogue and extends this functionality to the whole enterprise; not just the contact center.

Reception Attendant

Give callers a great first impression with the Anywhere365 Reception Attendant console. Integrated directory search, calendar integration and presence information of all corporate contacts enhance the potential for successful first-call transfers. The advanced Timeline provides direct access to the caller history and who they spoke to previously. Chat integration allows attendants to message contacts when immediate interaction is required.

Enterprise Communication for Mobile and Remote Workers

Anywhere365 Bridg App extends omnichannel dialogue management, Timeline and CRM data to the remote office, work-at-home or mobile iOS/Android handset user. External employees, sales and service reps enjoy the same advanced features as their office-bound counterparts and can easily transfer calls to other colleagues, queues or subject matter experts to ensure issues are dealt with on the first call.

AI-enabled IVR/ICR and Bots

With Anywhere365 IVR and ICR (Integrated Chat Response) you can create menus and route calls/chats based on user input in a flexible and easy to manage menu. Azure Cognitive Services provide real-time language detection for speech in 11 languages and chat translation in 60 different languages. Self-learning Azure AI Bots handle routine voice and chat interactions leaving the complex dialogues for live agents.

Intelligent Routing of Enterprise Communications

Anywhere365 Enterprise Communications software allows for omnichannel call routing based on numbers, skills, geography, IVR prompts, CRM data, etc. Enhanced routing options including white-listing, black-listing and VIP customer routing.

Advanced Agent Desktops

Anywhere365 WebAgent provides users with omnichannel contact center, CRM and workstream collaboration functionality in a single pane of glass. Either standalone or as a direct Contact Center Integration with Dynamics 365, Salesforce, ServiceNow, SapC4C, Microsoft Teams or any of over 30 other CRM and ITMS systems. The cloud-based WebAgent lets you extend your contact center and business applications to agents and knowledge workers working from home or a remote office.

Reporting and Real-time Management

Historical reporting and real-time Wallboards monitor your communications operations and identify service affecting issues. Microsoft Power BI tools combine with Anywhere365 data for drill-down analysis and actionable business intelligence. Gain a complete insight of the customer journey from first contact to final resolution. Creating contact center SLA dashboards has never been easier.

Recording and Quality Monitoring

Record inbound, outbound and internal calls and chats. Tag and automatically log recordings of all enterprise communications in your reports and CRM systems for quality monitoring and compliance purposes.

Drive satisfaction and long term loyalty

Anywhere365 helps you manage the Customer Experience, from initial contact to final resolution, over all of your enterprise communications. Providing customers with personalized service over the channel of their choice is a key driver of customer loyalty and provides competitive immunity for your business.

Dialogue Intelligence for Power BI

Gain a competitive advantage by giving your business a holistic view of the entire customer experience

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Webchat Plus

Chat with a group of users, instead of an individual, by starting a chat with a single contact.

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Dialogue Studio

Anywhere365 Dialogue Studio is a no code tool for designing and programming customer dialogue flows

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Reporting & Dialogue Intelligence

Gain a competitive advantage by giving your business a holistic view of the entire customer experience

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Web Wallboard

The RealTime Wallboard visualizes the state of a UCC.

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Indialogue bot

The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.

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Inflight Snapper

The Inflight Snapper provides everything you need to become an UCC Agent or Supervisor, wherever you are. Extend the Skype for Bus

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Real-time Wallboard

The RealTime Web Wallboard visualizes the state of a UCC.

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Rethink contact center.

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