Omnichannel Enterprise Communication Capabilities
Voice, chat, email, social media, video or bots, the omnichannel Anywhere365 enterprise communication software lets customers, partners and employees effortlessly collaborate over the communications channels of their choice. Timeline and CRM data add history and context to the dialogue and extends this functionality to the whole enterprise; not just the contact center.
Attendant Console for Microsoft Teams
The Anywhere365® Attendant Console natively integrates with Microsoft Teams. Receptionists and other phone operators will immediately notice that this Attendant Console is set to be a true friend. The familiarity with Microsoft Teams ensures the shortest adoption time and also, there’s no longer a need for multiple presence systems. Microsoft Teams is a single point of presence.Discover all features here >
AI-enabled Voice and Chat Responses
We’ve made it easier than ever to create IVR and ICR (Integrated Chat Response) menus. Calls and chat messages can be routed based on IVR or ICR menu input. Or let customers talk to our voice bots. Anywhere365 integrates with best-in-class AI technologies, supporting a wide variety of external (self- service) interfaces. Not just based on Microsoft, but also Google and other.
Azure Cognitive Services provide real-time language detection for speech in 11 languages and chat translation in 60 different languages. Self-learning bots can handle routine voice and chat interactions, leaving more complex dialogues to live agents.
Intelligent Routing of Enterprise Communications
Anywhere365 Enterprise Communications software allows for omnichannel call routing based on numbers, skills, geography, IVR prompts, CRM data, etc. Enhanced routing options including white-listing, black-listing and VIP customer routing.
Advanced Agent Desktops
Anywhere365 WebAgent provides users with omnichannel contact center, CRM and workstream collaboration functionality in a single pane of glass. Either standalone or as a direct integration with leading CRM systems, such as Dynamics365, Salesforce, ServiceNow, SAP C4C and Bullhorn. Plus 30+ other CRM and ITMS systems. The cloud-based WebAgent lets you extend your contact center and business applications to agents and knowledge workers working from home or a remote office.
Reporting and Real-time Management
Historical reporting and real-time Wallboards monitor your communications operations and identify service affecting issues. Microsoft Power BI tools combine with Anywhere365 data for drill-down analysis and actionable business intelligence. Gain a complete insight of the customer journey from first contact to final resolution. Creating contact center SLA dashboards has never been easier.
Recording and Quality Monitoring
Record inbound, outbound and internal calls and chats. Tag and automatically log recordings of all enterprise communications in your reports and CRM systems for quality monitoring and compliance purposes.