How it Works - Anywhere365®

Communication layer on top of Microsoft Teams

Innovating customer engagement is complex, but that doesn’t mean it should be difficult to explain. We created this page to show how our product works in the real world and to offer a couple of examples to highlight its benefits.

Get inspired, and picture ways you could enhance your company’s customer dialogues with Anywhere365®.

Right Information. Right Person. Right Time.

Anywhere365® Use Case Examples

We’ve illustrated a couple of ways that show how Anywhere365® empowers you to bring Customer Engagement to the next level.

Fix Internet Issues

David experiences technical difficulties with his new router, contacts his provider for support, and is helped by Sarah. Anywhere365® identifies David's router serial number based on his phone number. Using machine learning, Sarah's virtual assistant provides her with a personalized solution and she sends an engineer to David's house who arrives within an hour.

Real-time sentiment analysis shows David is pleased with support, and his router is back online. Sarah receives praise for an excellent job done and is off to make another customer happy.

Increase AOV in Ecommerce

Laura is searching for a new set of speakers. She turns to live chat to confirm compatibility with her sound system. The Bot scans her information and checks previous purchases, finding the product Laura picked is compatible.

However, there's a better speaker with much better specs for a slightly higher price. The Bot suggests a swap and Laura agrees. The transaction value increased and Laura is now a satisfied customer.

The interaction shows how a human and a Bot can speed up & increase the value of an important interaction.

Optimize Time-Critical Communication

Blake's lab at the hospital closes for the weekend after his Friday shift. On Sunday evening, a fridge unit malfunctions & the samples are at risk of waste.

Thankfully, the hospital uses Anywhere365® critical dialogues to fully automate IoT workflows. The fridge unit sends an urgent maintenance notification, creating a ticket with relevant IoT device data & sends an SMS to the on-duty engineer, John. John arrives & fixes the unit, closes the ticket & uploads a report to the lab's Teams channel.

On Monday, Blake reads the report & is relieved the samples were saved & he had a peaceful weekend.

The old way of business communication Vs The new way

Our Customers Save 45 Seconds on Average. Per Contact.

See how much time your business can save with Anywhere365®

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Trusted by 2000+ Enterprise Companies Around The World

Discover our Solutions

Anywhere365® is the world’s leading omnichannel Dialogue Management Solution and Virtual Contact Center for the Microsoft ecosystem.

Communications Routing Effectiveness

Delivers the reliability and security modern omnichannel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agents’ workflows

Customer Engagement

As Microsoft’s first officially certified Cloud Contact Center and Dialogue Management solution, Anywhere365® is able to leverage the (voice) capabilities of Microsoft Teams.

CRM Productivity

Standalone or integrated to Dynamics 365, Salesforce, ServiceNow or Microsoft Teams, WebAgent provides users with cloud-based omnichannel contact center, CRM and workstream collaboration functionality in a unified desktop interface.


Features such as transfers, contact notes, call-back reminders, queue management and calendar integrations, to show co-worker availability, are easily executed. Microsoft Teams will be the only presence system you’ll need.

Innovation applied to real-life challenges

Below are a few more examples of how Anywhere365® can be used to optimize time & elevate experiences.

City Council Call Queues

A citizen calls their local government branch to report a dangerous pothole on the road. Anywhere365 recognizes they are using a mobile phone & presents a voice bot that dynamically suggests an action based on the answer of the citizen. For the pothole, Anywhere365® sends them an SMS to the online portal -- but if it would've been about an emergency, the citizen is immediately connected to an agent.

Time-Sensitive Factory Emergency

An emergency happens at a large factory, and one must immediately contact an emergency response officer. Finding their contact details and explaining the exact emergency is massively time-consuming.

With Anywhere365®, all emergency response officers are notified at once, with the known context of the emergency thanks to sensor-based communication routing technology.

This means that no people are needed & time is optimized in a critical situation.

Education Intelligence & Communicative Power

Kirsten studies civil engineering at a large university. In order for her to keep on track for success, she doesn't want to waste her time navigating between 6 different self-serve portals.

Her university uses Anywhere365®with banner integrations. University staff, processes and technology work together to deliver a convenient, connected and student-centric experience to Kirsten and her fellow students.

It makes everyday tasks easier and enables her to focus on great achievements for a bright career future.

Anywhere365® adds intelligence and communicative power — from admissions, registration, and curriculum management to advising and assessment.

Stay Safe. Always.

Anywhere365® runs on Azure, the most secure Cloud, and fully integrated within your own Azure and Microsoft 365 Tenant.

Learn About Our Security Architecture

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