The Anywhere365 Indialogue bot
The Anywhere365 InDialogue Bot for Microsoft Teams provides powerful functionality for supervisors of the Anywhere365 Dialogue Management Platform. Capabilities such as whisper, listen, take-over/barge-in are provided to ensure the best customer service is provided.
Whisper
When the Supervisor needs to support the Agent, he/she can give them feedback.
Join
When the Supervisor want to join in on the conversation, the Supervisor is able to talk to the customer and the agent.
Take over
When the Supervisor needs to intervene during a conversation, the participants can hear the supervisor and the agent can only listen.
Listen
When the Supervisor has taken over the conversation, it can also be given back to the agent.
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