You can rely on virtual agents to handle over 25% of inbound conversations with consistency and intelligence. This will reduce business expenses while you go above and beyond customer expectations. AI-powered and data-informed bots will answer most questions. If they can’t, they will warmly hand over to human agents, providing information on the customer’s sentiment and overcoming language barriers. The full context of the dialogue always moves with the customer.
Great, bring your own bot to Anywhere365® and enrich it with all our features and integrations. Conversational AI and machine learning are at our very core, including virtual assistants, via chat and voice channels. Let them talk to customer or suggest answers for an agent, saving their precious time. We provide off-the-shelf integration to Natural Language Understanding API's and Bot technologies from Microsoft, Google, and more.
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