The Anywhere365 Indialogue bot
The Anywhere365 InDialogue Bot for Microsoft Teams provides powerful functionality for supervisors of the Anywhere365 Dialogue Management Platform. Capabilities such as whisper, listen, take-over/barge-in are provided to ensure the best customer service is provided.
Whisper
When the Supervisor needs to support the Agent, he/she can give them feedback.
Join
When the Supervisor want to join in on the conversation, the Supervisor is able to talk to the customer and the agent.
Take over
When the Supervisor needs to intervene during a conversation, the participants can hear the supervisor and the agent can only listen.
Listen
When the Supervisor has taken over the conversation, it can also be given back to the agent.
Similar platform elements
Dialogue Intelligence for Power BI
Gain a competitive advantage by giving your business a holistic view of the entire customer experience
Learn more
Webchat Plus
Chat with a group of users, instead of an individual, by starting a chat with a single contact.
Learn more
Dialogue Studio
Anywhere365 Dialogue Studio is a no code tool for designing and programming customer dialogue flows
Learn more
Reporting & Dialogue Intelligence
Gain a competitive advantage by giving your business a holistic view of the entire customer experience
Learn more
Get started today with Anywhere365.
Rethink contact center.
Keep me informed
Sign up to get the latest announcements and updates delivered to your email.
Sign me up
Keep me informed
Do you want to be the first to know about new products and offerings around Anywhere365? Sign up to get the latest announcements and updates delivered to you email.
