Inflight Snapper | Anywhere365

The Inflight Snapper

The Inflight Snapper provides everything you need to become an UCC Agent or Supervisor, wherever you are. Extend the Skype for Business and Microsoft Teams client with Anywhere365 information, via the toolbar you have access to the: Dashboard, Agent Overview, Calls Overview and Settings

Dashboard

Quick Overview of the UCC.

Agent Overview

Presence, picture, name and reason code (when applicable).

Calls Overview

Real-time overview of all current calls connected to the UCC, including queued calls.

Settings

Manage the Inflight Snapper options.

Full Agent and Supervisor Experience in one client

Agent

Dashboard

Quick Overview of the UCC.

Agent Overview

Presence, picture, name and reason code (when applicable).

Calls Overview

Real-time overview of all current calls connected to the UCC, including queued calls.

Settings

Manage the Inflight Snapper options.

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