Microsoft Dynamics 365 Contact Center Integration - Anywhere365®

Anywhere365® WebAgent
for Microsoft Dynamics 365


The Anywhere365® WebAgent is the leading Microsoft Dynamics 365 Contact Center Integration, that turns your CRM into a powerful omnichannel tool for agents and knowledge workers.

Increased Workstream Productivity

Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365® and Dynamics 365 to remote office or work-at-home agents and knowledge workers.

Reduced IT Costs

Utilize existing investments in the Microsoft platforms and applications that  employees already know.

Microsoft Teams X Dynamics365

Is your entire contact center working from home? Anywhere365® WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics365.

Improve Productivity with Anywhere365® Power BI Reporting in Dynamics 365

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365® gives the user an dashboard which can be altered to any style or form. Simply connect to the database and drag and drop the graphics in to place.

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

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Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

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Advanced Timeline

Understand the entire customer journey from their standpoint.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

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Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

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Have a question or want to see the Anywhere365® WebAgent for Dynamics 365 come to live in a demo?

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Seamless Integration with The Most Essential Business Tools

Anywhere365® is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.

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Get started today with Anywhere365®.
Rethink contact center.

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