Microsoft Dynamics 365 Contact Center Integration | Anywhere365®

Anywhere365 WebAgent
for Microsoft Dynamics 365

The Anywhere365 WebAgent is the leading Dynamics 365 Contact Center Integration, that turns your Microsoft CRM into a powerful omnichannel tool for agents and knowledge workers. 

Increased Workstream Productivity

Web-based client combines omnichannel contact center and Dynamics 365 CRM in a single pane of glass

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365 and Dynamics 365 to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Utilize existing investments in the Microsoft platforms and applications that your employees already know.

Microsoft Teams X Dynamics365

Is your entire contact center working from home? Anywhere365 WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics 365

Improve Productivity with Anywhere365 Power BI Reporting in Dynamics 365

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simply connect to the database and drag and drop the graphics in to place.

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Full Agent and Supervisor Experience in one client

Agent

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Other integrations

Bullhorn Contact Center Integration

Anywhere365 for Bullhorn

Is your company using Bullhorn CRM for candidate tracking? Anywhere365® deeply integrates into Bullhorn for tailored candidate communication, by AI bots as well as your workforce.

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Anywhere365 for SAP C4C

Is your entire contact center working from home? Our WebAgent docks your SAP C4C client to Microsoft Teams. Users receive and send dialogues, access CRM data, and monitor service levels in a single pane of glass.

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Anywhere365 for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, CRM and collaboration tools within their trusted Teams client.

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Anywhere365 for ServiceNow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Salesforce

Let field sales and service agents excel at their work from home! Make Salesforce an omnichannel dialogue management and cloud contact center for Microsoft Teams.

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