Dynamics 365 contact center integration | Anywhere365

Anywhere365 WebAgent
for Dynamics 365

Turn Dynamics 365 into a powerful dialogue management tool for contact center agents and knowledge workers

Increased Workstream Productivity

Web-based client combines omnichannel contact center and Dynamics 365 CRM in a single pane of glass

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365 and Dynamics 365 to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Anywhere365 utilizes existing investments in the Microsoft platforms and applications that your employees already know.

Work from your Dynamics 365 CRM Client

Anywhere365 Web Agent turns Microsoft Dynamics 365 into a powerful tool for contact center agents. Nested inside the Dynamics 365 interface, the Web Agent provides users with cloud-based omni-channel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics 365

Improve Productivity with Anywhere365 Power BI Reporting in Dynamics 365

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simple connect to the database and drag and drop the graphics in to place.

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Full Agent and Supervisor Experience in one client


Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.


Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Agent Call Recording

Record inbound, outbound and internal calls and chats to ensure compliance, call quality and agent training.

Real-time Monitors

View contact center performance and take appropriate action to ensure KPI’s are being met.

Other integrations

Anywhere365 for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

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Anywhere365 for Servicenow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Salesforce

Turn Salesforce into an omnichannel cloud contact centre and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

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