Microsoft Dynamics 365 Contact Center Integration | Anywhere365

Anywhere365 WebAgent
for Microsoft Dynamics 365

The Anywhere365 WebAgent is the leading Dynamics 365 Contact Center Integration, that turns your Microsoft CRM into a powerful omnichannel tool for agents and knowledge workers. 

Increased Workstream Productivity

Web-based client combines omnichannel contact center and Dynamics 365 CRM in a single pane of glass

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365 and Dynamics 365 to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Utilize existing investments in the Microsoft platforms and applications that your employees already know.

Microsoft Teams X Dynamics365

Is your entire contact center working from home? Anywhere365 WebAgent turns Microsoft Dynamics 365 into a powerful tool for remote working contact center agents and supervisors. It is nested inside the Dynamics interface and docks to Microsoft Teams. Providing users with cloud-based omnichannel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics 365

Improve Productivity with Anywhere365 Power BI Reporting in Dynamics 365

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simply connect to the database and drag and drop the graphics in to place.

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Full Agent and Supervisor Experience in one client

Agent

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Other integrations

Anywhere365 for SAP C4C

Is your entire contact center working from home? Anywhere365 supports a myriad of desktop environments, turning them into powerful communications tools for contact center agents and regular business users alike. Our native-to-Teams WebAgent is recognized by Gartner. It docks your CRM system, e.g. SAP C4C, to your Microsoft Teams client. Which is great, especially with your entire workforce working from home. From their SAP client, users can receive and send calls, chats, emails and more, access CRM data, monitor service levels and easily transfer interactions to other agents, skill groups or subject matter experts.

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Anywhere365 for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

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Anywhere365 for ServiceNow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Salesforce

Let field sales reps, customer care agents and supervisors excel at their work from home! The Anywhere365 Contact Center integration turns Salesforce into an omnichannel cloud contact center and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

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