Salesforce X Microsoft Teams
Anywhere365 supports a myriad of desktop environments turning them into powerful communications tools for both contact center agents and regular business users alike. Our native-to-Teams WebAgent docks your CRM system, e.g. Salesforce, to your Microsoft Teams client. Which is great, especially with your entire workforce working from home. From their desktop clients, users can access CRM data, monitor service levels and easily transfer interactions to other agents, skill groups or subject matter experts.
Remotely create a full agent and supervisor experience in one client