The Anywhere365 Salesforce contact center integration helps you turn Salesforce CRM into an omnichannel contact center and dialogue management solution for agents and knowledge workers.
Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.
Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.
Extend Anywhere365® and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.
Anywhere365® utilizes existing investments in the Microsoft platforms and applications that your employees already know.
CRM integration automatically pops customer records before the call is answered.
View queue activity and take appropriate action to ensure KPI’s are being met.
Understand the entire customer journey from their standpoint.
Gives agents time to accurately process post call administrative tasks.
Agents input codes to track interaction outcomes for business intelligence reporting.
Easily view the availability of colleagues to ensure calls are sent to best available resource.
Anywhere365® is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.
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