Anywhere365® WebAgent
for Salesforce
The Anywhere365 Salesforce contact center integration helps you turn Salesforce CRM into an omnichannel contact center and dialogue management solution for agents and knowledge workers.
Increased Workstream Productivity
Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.
Improved Customer Experience
Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.
Work from Anywhere
Extend Anywhere365® and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.
Reduced IT Costs
Anywhere365® utilizes existing investments in the Microsoft platforms and applications that your employees already know.
Full Agent and Supervisor Experience in one client
Customer Recognition
CRM integration automatically pops customer records before the call is answered.
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Queue Overview
View queue activity and take appropriate action to ensure KPI’s are being met.
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Advanced Timeline
Understand the entire customer journey from their standpoint.
Wrap-up Timer
Gives agents time to accurately process post call administrative tasks.
Reason Code
Agents input codes to track interaction outcomes for business intelligence reporting.
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Agenda
Easily view the availability of colleagues to ensure calls are sent to best available resource.
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Have a question or want to see the Anywhere365® WebAgent for Salesforce come to live in a demo?
Schedule a demoSeamless Integration with The Most Essential Business Tools
Anywhere365® is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.
Get started today with Anywhere365®.
Rethink contact center.
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