SAP C4C Integration with Teams - Anywhere365®

How it works
Platform
How it works

Anywhere365 Dialogue Management offers a powerful and scalable solution for your customer communications needs.

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Solutions
Capabilities
Integrations
Dialogue Cloud platform for Omnichannel Communications
Resources
Resources Hub

Your one-stop shop to everything you need to learn to impress your customers and gain more productivity in your contact center.

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Blog & Articles
- Read our Blogs and Articles
Press Releases
- Read our Press releases
Reports & Whitepapers
- Find our Whitepapers and other useful resources
Events & Webinars
- Find our Webinars & Events
Glossary
- Glossary
Technical Documentation
- GoLive! Documentation & APIs for Developers
Leverage Microsoft Teams for the Contact Center: Watch Webinar >
Partners

Anywhere365^® Partners

Whether you’re looking for your Anywhere365^® Solution provider, or looking to partner with us, amaze customers with the mind-blowing experiences.

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Find a Partner

Anywhere365^® intelligently routes customers to the most skilled agent, knowledge worker or employee for the job. We also connect you to the best Partner for your needs.

Become a Partner

Anywhere365^® is the world’s leading omnichannel Dialogue Management Solution and Virtual Contact Center for the Microsoft ecosystem.

Partner Resources

Your one-stop shop to the most important resources

Learn How We Work Together: Download Partnership Playbook >
Why Anywhere365^®

Why Anywhere365^®️

Anywhere365 is the trusted partner in delivering exceptional customer experiences while leveraging your existing investments in the Microsoft product suite. 

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Our Company

Learn more about who we are.

Our Vision

At Anywhere365, we envision a future where every customer feels heard, understood, and valued.

Our Customers

Trusted by 2000+ Enterprise Companies Around The World.

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Increased Workforce Productivity

Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.

Improved Customer Experience

Manage happiness over the entire customer journey; ensuring first-time-right resolutions.

Work from Anywhere

Extend Anywhere365^{^®} and SAP C4C to remote working agents and knowledge workers.

Reduced IT Costs

Leverage investments in your existing Microsoft ecosystem and other business applications.

Bridge Microsoft Teams with SAP C4C

Customer recognition

Pop up customer records in SAP C4C before the call is answered.

Queue Overview

View queue activity and take appropriate action to meet call center KPIs.

Advanced Timeline

Understand the entire context and history journey from the caller’s standpoint.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Reason Code

Agents can easily input codes to track interactions for business reporting.

Calendar

Easily view the availability of colleagues to ensure top notch customer experiences.

Other CRM Integrations

Dynamics 365

Turn your Dynamics 365 CRM into a powerful omnichannel tool for agents and knowledge workers. Let them work with customers from inside their trusted Dynamics interface.

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Salesforce

Anywhere365^{^®} WebAgent is the leading contact center integration, to bridge Salesforce and Microsoft Teams.

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ServiceNow

Increase your Workforce Productivity. Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.

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Bullhorn

Let them work from their familiar Applicant Tracking System. Agents can receive and send calls, chats, emails and video all from within Bullhorn.

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