#1 SAP Contact Center Integration | Anywhere365

Anywhere365 WebAgent
for SAP C4C

Create your SAP Contact Center with Anywhere365. Gartner recognizes our native-to-Teams contact center integration as the powerful tool that turns your SAP C4C into a powerful tool for agents, providing them with cloud-based omnichannel contact center functionality in a single pane of glass.

Timeline

The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in SAP C4C.

Caller ID

Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information in a single pane of glass.

Omnichannel

Anywhere365 lets Agents  receive and send calls, chats, emails and video all from within their SAP C4C client without having to move between applications.

Full Agent and Supervisor Experience in one client

Agent

Customer Recognition

SAP Contact Center Integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Other integrations

Anywhere365 for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

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Anywhere365 for ServiceNow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Microsoft Dynamics 365

Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

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Anywhere365 for Salesforce

Let field sales reps, customer care agents and supervisors excel at their work from home! The Anywhere365 Contact Center integration turns Salesforce into an omnichannel cloud contact center and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

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