SAP C4C contact center integration | Anywhere365

Anywhere365 WebAgent
for SAP C4C

Anywhere365 Web Agent turns your SAP C4C into a powerful tool for contact center agents. Nested inside the interface, the Web Agent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

Timeline

The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in SAP C4C.

Caller ID

Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information in a single pane of glass.

Omnichannel

Agents can receive and send calls, chats, emails and video all from within their SAP C4C client without having to move between applications.

Full Agent and Supervisor Experience in one client

Agent

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

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Anywhere365 for Microsoft Dynamics 365

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Anywhere365 for Salesforce

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