Anywhere365

SAP C4C Integration

Turn SAP into a powerful omnichannel tool for helpdesk agents. Let them work with your internal customers from inside their trusted SAP C4C interface for great service desk experiences. Anywhere365® WebAgent is the leading contact center integration, to bridge SAP and Microsoft Teams.

Increased Workforce Productivity

Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.

Improved Customer Experience

Manage happiness over the entire customer journey; ensuring first-time-right resolutions.

Work from Anywhere

Extend Anywhere365® and SAP C4C to remote working agents and knowledge workers.

Reduced IT Costs

Leverage investments in your existing Microsoft ecosystem and other business applications.

Increase Workforce Productivity

Is your entire IT contact center working from home? Let them work from their familiar CRM client. Anywhere365® WebAgent can be nested inside the SAP C4C interface, providing users with cloud-based omnichannel contact center functionality without moving between applications. Agents can receive and send calls, chats, emails and video all from within SAP.

Bridge Microsoft Teams with SAP C4C

Customer recognition

Pop up customer records in SAP C4C before the call is answered.

Queue Overview

View queue activity and take appropriate action to meet call center KPIs.

Advanced Timeline

Understand the entire context and history journey from the caller’s standpoint.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Reason Code

Agents can easily input codes to track interactions for business reporting.

Calendar

Easily view the availability of colleagues to ensure top notch customer experiences.

Other CRM Integrations

Dynamics 365

Turn your Dynamics 365 CRM into a powerful omnichannel tool for agents and knowledge workers. Let them work with customers from inside their trusted Dynamics interface.

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Salesforce

Anywhere365® WebAgent is the leading contact center integration, to bridge Salesforce and Microsoft Teams.

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ServiceNow

Increase your Workforce Productivity. Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.

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Bullhorn

Let them work from their familiar Applicant Tracking System. Agents can receive and send calls, chats, emails and video all from within Bullhorn.

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