Anywhere365 WebAgent
for SAP C4C
Anywhere365 Web Agent turns your SAP C4C into a powerful tool for contact center agents. Nested inside the interface, the Web Agent provides users with cloud-based omni-channel contact center functionality without having to move between applications.
Timeline
The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in SAP C4C.
Caller ID
Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information in a single pane of glass.
Omnichannel
Agents can receive and send calls, chats, emails and video all from within their SAP C4C client without having to move between applications.
Full Agent and Supervisor Experience in one client
Customer Recognition
CRM integration automatically pops customer records before the call is answered.
Advanced Timeline
Understand the entire customer journey from their standpoint.
Queue Overview
View queue activity and take appropriate action to ensure KPI’s are being met.
Agenda
Easily view the availability of colleagues to ensure calls are sent to best available resource.
Reason Code
Agents input codes to track interaction outcomes for business intelligence reporting.
Wrap-up Timer
Gives agents time to accurately process post call administrative tasks.
Other integrations
Anywhere365 for Microsoft Teams
Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.
Learn more
Anywhere365 for Servicenow
From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.
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Anywhere365 for Microsoft Dynamics 365
Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.
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Anywhere365 for Salesforce
Turn Salesforce into an omnichannel cloud contact centre and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.
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