SAP C4C Contact Center Integration with Anywhere365

Anywhere365® WebAgent
for SAP C4C

Create your SAP Contact Center with Anywhere365. Gartner recognizes our native-to-Teams SAP contact center integration as the powerful tool that turns your SAP C4C into a powerful tool for agents, providing them with cloud-based omnichannel contact center functionality in a single pane of glass.

Increased Workstream Productivity

Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365® and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Anywhere365® utilizes existing investments in the Microsoft platforms and applications that your employees already know.

Full Agent and Supervisor Experience in one client

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

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Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

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Advanced Timeline

Understand the entire customer journey from their standpoint.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

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Easily view the availability of colleagues to ensure calls are sent to best available resource.

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Have a question or want to see the Anywhere365® WebAgent for SAP C4C come to live in a demo?

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Seamless Integration with The Most Essential Business Tools

Anywhere365® is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.

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Get started today with Anywhere365®.
Rethink your contact center.

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