Anywhere365 WebAgent
for ServiceNow
The ServiceNow contact center integration allows agents to receive and send calls, chats, emails and video. And always with the customer information automatically displayed and directly linked to the CRM record in a single pane of glass.
Increased Workstream Productivity
Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.
Improved Customer Experience
Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.
Work from Anywhere
Extend Anywhere365 and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.
Reduced IT Costs
Anywhere365 utilizes existing investments in the Microsoft platforms and applications that your employees already know.
Full Agent and Supervisor Experience in one client
Customer Recognition
CRM integration automatically pops customer records before the call is answered.
Advanced Timeline
Understand the entire customer journey from their standpoint.
Queue Overview
View queue activity and take appropriate action to ensure KPI’s are being met.
Agenda
Easily view the availability of colleagues to ensure calls are sent to best available resource.
Reason Code
Agents input codes to track interaction outcomes for business intelligence reporting.
Wrap-up Timer
Gives agents time to accurately process post call administrative tasks.
Agent Call Recording
Record inbound, outbound and internal calls and chats to ensure compliance, call quality and agent training.
Real-time Monitors
View contact center performance and take appropriate action to ensure KPI’s are being met.
Other integrations
Anywhere365 for Bullhorn
Is your company using Bullhorn CRM for candidate tracking? Anywhere365® deeply integrates into Bullhorn for tailored candidate communication, by AI bots as well as your workforce.
Learn more
Anywhere365 for SAP C4C
Is your entire contact center working from home? Our WebAgent docks your SAP C4C client to Microsoft Teams. Users receive and send dialogues, access CRM data, and monitor service levels in a single pane of glass.
Learn more
Anywhere365 for Microsoft Teams
Improve workforce efficiency and personalize the customer experience by giving users the communications, CRM and collaboration tools within their trusted Teams client.
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Anywhere365 for Microsoft Dynamics 365
Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.
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Anywhere365 for Salesforce
Let field sales and service agents excel at their work from home! Make Salesforce an omnichannel dialogue management and cloud contact center for Microsoft Teams.
Learn more
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