ServiceNow Contact Center Integration | Anywhere365

Anywhere365 WebAgent
for ServiceNow

The ServiceNow contact center integration allows agents to receive and send calls, chats, emails and video. And always with the customer information automatically displayed and directly linked to the CRM record in a single pane of glass.

Increased Workstream Productivity

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365 and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Anywhere365 utilizes existing investments in the Microsoft platforms and applications that your employees already know.

Full Agent and Supervisor Experience in one client

Agent
Supervisor

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Agent Call Recording

Record inbound, outbound and internal calls and chats to ensure compliance, call quality and agent training.

Real-time Monitors

View contact center performance and take appropriate action to ensure KPI’s are being met.

Other integrations

Anywhere365 for SAP C4C

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

Learn more

Anywhere365 for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

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Anywhere365 for Microsoft Dynamics 365

Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

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Anywhere365 for Salesforce

Turn Salesforce into an omnichannel cloud contact centre and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

Learn more