ServiceNow Contact Center Integration | Anywhere365

Anywhere365 WebAgent
for ServiceNow

The ServiceNow contact center integration allows agents to receive and send calls, chats, emails and video. And always with the customer information automatically displayed and directly linked to the CRM record in a single pane of glass.

Increased Workstream Productivity

Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365 and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Anywhere365 utilizes existing investments in the Microsoft platforms and applications that your employees already know.

Full Agent and Supervisor Experience in one client

Agent
Supervisor

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Agent Call Recording

Record inbound, outbound and internal calls and chats to ensure compliance, call quality and agent training.

Real-time Monitors

View contact center performance and take appropriate action to ensure KPI’s are being met.

Other integrations

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Anywhere365 for SAP C4C

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Anywhere365 for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, CRM and collaboration tools within their trusted Teams client.

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Anywhere365 for Microsoft Dynamics 365

Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

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Anywhere365 for Salesforce

Let field sales and service agents excel at their work from home! Make Salesforce an omnichannel dialogue management and cloud contact center for Microsoft Teams.

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