Anywhere365 Dialogue Cloud platform Glossary

This glossary contains definitions for dialogue cloud, dialogue Management, Contact Centers and customer experience terms.



Customer Relationship Management or CRM is a practice, strategy, and technology used to manage and optimize customer interactions and data throughout the customer lifecycle. CRM used in conjunction with Anywhere365 can identify, classify and route customers based on their value to your organization. Anywhere365 has off-the-shelf connectors with all the major CRM platforms.

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