Anywhere365 Dialogue Cloud platform Glossary

This glossary contains definitions for dialogue cloud, dialogue Management, Contact Centers and customer experience terms.

Informal Agent


Interactive Voice Response (IVR) allows customer to interact with a host system via telephone keypad or speech recognition, after which they can service their own inquiries or will be redirected to a call agent by following the IVR menu. All menus within the IVR can be loaded dynamically and managed real-time by text-to-speech and/or audio files.


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