Omnichannel Dialogue Cloud Platform | Anywhere365

Anywhere365 Dialogue Cloud platform for Omni-channel Communications

Anywhere365 Dialogue Cloud delivers the reliability and security modern omni-channel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agents’ workflows.

Realize the many benefits of Anywhere365 Dialogue Cloud

Anywhere365 Dialogue Cloud moves at the speed of your customers, allowing you to choose the specific capabilities you need to get the exact customer experience you want.

Fast to deploy and easy to use

Lower IT and Infrastructure costs

Increased workforce productivity

Easy scalability and reliability

Centralized performance reporting

Flexible OPEX pricing model

Provides real-time visibility work item status on a Wallboard to monitor your contact center activity and performance

Improve your customers' experience with Anywhere365

Manage interactions over the entire customer journey and impress them with first contact resolution.

Omnichannel customer experience and Contextual Dialogue Intelligence

Anywhere365 Dialogue Cloud for Microsoft Teams, Skype for Business and Office 365 Phone System lets you engage your customers effortlessly across communications channels while ensuring the context and history of the dialogue always moves with them.

Voice

AI-driven real-time voice processing and translation

Email

Process and prioritize messages as any other channel.

Chat

Process chats with real-time AI language translation

Bots

AI processing for routine voice and chat interactions

SMS

Interact with mobile users using SMS services

Social

Interact with customers on popular social media platforms

IOT

Route IOT data to the appropriate answer point

WhatsApp

Interact with mobile users using WhatsApp services

Microsoft Teams

Interact with Microsoft Teams users

Skype for Business

Interact with Skype for Business users

Smart routing will connect the customer
to the right agent

Anywhere365 intelligently routes customers to the best agent, knowledge worker
or employee; eliminating unnecessary dialogues and ensuring first contact resolution of their inquiries

Skill based routing

Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.

Machine learning routing

Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.

NFC / QR routing

Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.

Last Agent routing

Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.

Skill based routing

Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.

Machine learning routing

Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.

NFC / QR routing

Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.

Last Agent routing

Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.

Explore platform elements

Anywhere365 Dialogue Cloud productivity tools for Agents, Supervisors and Knowledge Workers.

for crm workers & remote agents

Web Agent

- Increase productivity, empower your teams and provide the best customer experiences

Anywhere365 Web Agent for Microsoft Dynamics 365, Salesforce or ServiceNow. With integration to over 30 CRM systems, Anywhere365 Dialogue Cloud provides any Microsoft Teams or Skype for Business user with the critical information they need at their desktop or mobile device.

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for contact centers

Reporting & Dialogue Intelligence

- Real-time reporting using data mining techniques, enabling comprehensive Business & Dialogue Intelligence

Monitor real-time agent, caller and queue performance and take immediate corrective action when service-affecting issues occur.

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for enterprise communication

Bridg

- Extend powerful Anywhere365 Dialogue Cloud Contact Center and CRM capabilities to the Mobile user

The Anywhere365 Bridg application is ideal for Field Sales and Service representatives to ensure they have the relevant caller history, CRM data, Enterprise presence and call control capability on their iOS or Android device regardless of their location.

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for api & bots

Indialogue bot

- Enhance Anywhere365 Dialogue Cloud IVR and ICR (Integrated Chat Response) self-service applications

Anywhere365 Bots leverage the cloud-based AI capabilities of Microsoft Azure Cognitive Services to dramatically reduce costs and improve the customer experience by intelligently processing and answering routine interactions, leaving the more complex dialogues to be handled by your live agents.

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Find the cloud deployment that’s right for you

Anywhere365 Dialogue Cloud offers deployment models to suit any business based on your requirements for customization, workflow integration and advanced features.

CCaaS

Contact Center as a Service (Agent based)

Flexible OPEX pricing, lower IT costs, easy scalability and centralized reporting deliver quality customer engagement.

  • Pay as you go affordable montly pricing
  • Scale your operation up or down with ease
  • Integrations to over 30 CRM systems

CPaaS

Contact Center Platform as a Service (Platform based)

Leverage the powerful Anywhere365 platform and API’s running in the Azure cloud to create your own service offerings and application integrations.

  • Ease of deployment and scalability combined with customization and integration capabilities
  • Build the specific capabilities you need to get the exact customer experience you require
  • Leverage advanced Azure AI Cognitive Services for BOTS and real-time translation
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Rethink contact center.

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