Anywhere365
Omni-channel On-Premises
Dialogue Management
Anywhere365 on-premises delivers omni-channel contact center capabilities for those organizations using Skype for Business Server with investments in premises-based hardware, integration to back-office applications or compliance requirements.
Anywhere365 is the omnichannel, truly native Skype for Business contact center solution
Anywhere365 leverages your existing investments in Microsoft collaboration platforms to drive the digital transformation of your workstream processes, personalize the customer experience and empower workforce efficiency.
Simple CAPEX pricing model
No agent or supervisor licencing
Easy integration to CRM/ERP systems
Leverages existing Microsoft platforms
Centralized performance reporting
Painless migration to hybrid or cloud
Omnichannel customer experience and Contextual Dialogue Intelligence
Anywhere365 On-Premises for Skype for Business lets you engage your customers effortlessly across communications channels while ensuring the context and history of the dialogue always moves with them.
Voice
Real-time voice processing and translation
Chat
Interact with chat sessions from a website or client
Bot
AI bots reduce costs and improve the CX
Handle email messages in real-time
SMS
Interact with mobile users using SMS services
Social
Interact with customers on their favorite platforms
IOT
Sensors to the appropriate answer point.
WhatssApp
Interact with mobile users using WhatsApp services
Microsoft Teams
Interact with Microsoft Teams users
Skype for Business
Interact with Skype for Business users
Smart routing will connect the customer
to the right agent
Anywhere365 intelligently routes customers to the best agent, knowledge worker
or employee; eliminating unnecessary dialogues and ensuring first contact resolution of their inquiries
Skill based routing
Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.
Machine learning routing
Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.
NFC / QR routing
Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.
Last Agent routing
Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.
Product based routing
Calls can be routed based on caller IVR / Speech input, database lookups, etc. for various product SKU’s.
CRM Based routing
Route interactions based on CRM data lookups of IVR / Integrated Chat Response (ICR) input; Caller ID, etc.
Longest Idle
Interactions are routed to the agent who has been free or idle the longest, or the next available agent if they are all busy.
Many more
Including round robin, serial hunting, simultaneous ring, caller ID, etc.
Skill based routing
Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.
Machine learning routing
Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.
NFC / QR routing
Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.
Last Agent routing
Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.
Skill based routing
Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.
Machine learning routing
Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.
NFC / QR routing
Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.
Last Agent routing
Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.
Explore platform elements
Anywhere365 On-Premises productivity tools for Agents, Supervisors and Knowledge Workers.
FOR ON-PREMISE AGENTS
Reception Attendant
- Increase productivity, empower your teams and provide the best customer experiencesAnywhere365 Reception Attendant for the Skype for Business user with the critical information they need on their desktop.
for contact centers
Reporting & Dialogue Intelligence
- Enabling comprehensive Business & Dialogue IntelligenceReal-time reporting using data mining techniques,
enabling comprehensive Business & Dialogue Intelligence
for Business Client
Inflight Snapper
- Extend the Microsoft Teams or Skype for Business Client.Inflight Snapper has seamless screen recording of dialogues for agent coaching and compliance. It also provides real-time performance analytics interface “snapped” to the Skype for Business client. Furthermore it has clean and compact design docks unobtrusively to agent’s client without consuming desktop real estate.
Learn more
for api & bots
Indialogue bot
- Enhance Anywhere365 IVR and ICR (Integrated Chat Response) self-service applicationsAnywhere365 Bots leverage the AI capabilities of Microsoft Azure Cognitive Services to dramatically reduce costs and improve the customer experience by intelligently processing and answering routine interactions, leaving the more complex dialogues to be handled by your live agents.
Learn moreFind the deployment that’s right for you
Anywhere365 offers deployment models to suit any business based on your requirements for customization, workflow integration and advanced features.
On-Premises
Designed for organizations currently on Skype for Business Server and requiring a large degree of command/control over their IT services.
- Flexible and scalable pricing model with no agent or supervisor licenses
- Integrates with Microsoft Flow, PowerApps, Azure AI and over 30 CRM/ERP solutions
- Can be deployed on premises-based or virtual hosted servers
Get started today with Anywhere365®.
Rethink contact center.
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