Improve your customers’ experience with Anywhere365
Manage interactions over the entire customer journey and impress them with first contact resolution.
FOR ON-PREMISE AGENTS
Reception Attendant- Increase productivity, empower your teams and provide the best customer experiences
Anywhere365 Reception Attendant for the Skype for Business user with the critical information they need on their desktop.
for contact centers
Reporting & Dialogue Intelligence- Enabling comprehensive Business & Dialogue Intelligence
Real-time reporting using data mining techniques,
enabling comprehensive Business & Dialogue Intelligence
for Business Client
Inflight Snapper- Extend the Microsoft Teams or Skype for Business Client.
Inflight Snapper has seamless screen recording of dialogues for agent coaching and compliance. It also provides real-time performance analytics interface “snapped” to the Skype for Business client. Furthermore it has clean and compact design docks unobtrusively to agent’s client without consuming desktop real estate.Learn more
for api & bots
Indialogue bot- Enhance Anywhere365 IVR and ICR (Integrated Chat Response) self-service applications
Anywhere365 Bots leverage the AI capabilities of Microsoft Azure Cognitive Services to dramatically reduce costs and improve the customer experience by intelligently processing and answering routine interactions, leaving the more complex dialogues to be handled by your live agents.Learn more