Is your web chat a (dead) endpoint? Is it hard to hunt available agents and are they being less productive because they need to switch between screens all the time? Focusing on technology as a solution will in many cases waste – not win – time. Unless the tech is about time.
Attach audio, video or documents to chats or use features like co-browse & call me now.
Break the language barrier with realtime translation through Azure cognitive services.
Want to log chat sessions in your CRM for future references? No problem, that’s covered.
Outperform competition by reducing unnecessary dialogues with a data-informed chat bot.
