Interact with customers via Interactive Voice Response
Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR menu. Where traditionally input is given via the telephone keypad, modern Voice User Interfaces rely on speech recognition. Anywhere365 supports both. All texts within the IVR will be loaded dynamically and can be managed real-time by means of text-to-speech and audio files. Scripts build according to conversational design principles can be easily created.