Interact with customers via Interactive Voice Response
Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR menu. Where traditionally input is given via the telephone keypad, modern Voice User Interfaces rely on speech recognition. Anywhere365 supports both. All texts within the IVR will be loaded dynamically and can be managed real-time by means of text-to-speech and audio files. Scripts build according to conversational design principles can be easily created.
Call me back
Add a smart Call To Action to your website and let customers leave their numbers with the click of a button.
Voicemail Dialer
Customers calling outside business hours can leave a voice mail message with a person or a department.
Campaign Dialer
The Campaign Dialer is an outbound dialer which can call a list of invite records. Each invite has a required skill.
Channel Deflection
Let customers move from your voice IVR to Whatsapp. We have standardized a seamless omnichannel deflection.
Get started today with Anywhere365®.
Rethink your contact center.
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