Customer care - Anywhere365®

Exceed customer expectations by offering personalized customer care

Progressive businesses are focusing on service quality differentiation as a competitive strategy to attract and retain customers. Anywhere365 gives your business the tools you need to effortlessly delight your customers over the communications channels of their choice.

Personalize the customer experience

With integrations to over 30 CRM systems, agents are primed to provide personalized service before they answer the interaction.

Increase first contact resolution

Manage dialogues from the first point of contact and ensure customers get to the best resource the first time they reach out.

Build an emotional connection

Azure Artificial Intelligence (AI) integration processes natural language to help evaluate customer sentiment and mood, and learns to recognize what they want.

Engage customers in channel of their choice

Voice, chat, email, social media, video or bots, the omnichannel Anywhere365 lets customers effortlessly engage businesses over the communications channels of their choice.

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Enhance self-service with Voice and Chat Bots

Self-learning Azure AI Bots handle common voice and chat customer interactions leaving the complex dialogues for live agents.

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Impress your customers with first call resolution

Agents can easily conference or transfer interactions to other agents, skill groups, or subject matter experts to ensure customer issues are dealt with the first time they call.

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Call and Chat recording for agent quality assurance

Tag and track recordings in management reports and CRM systems to ensure agents are providing the highest quality customer service.

Manage real-time agent performance

Agents and Supervisors have visibility of the key real-time contact center metrics needed to take corrective action when service-impacting issues arise.

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Drive satisfaction and long term loyalty

Anywhere365 helps you manage the Total Customer Experience, from initial contact to final resolution, over your entire enterprise. Providing customers with personalized service over the channel of their choice is a key driver of customer loyalty and provides competitive immunity for your business.

Dialogue Intelligence for Power BI

Gain a competitive advantage by giving your business a holistic view of the entire customer experience

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No Code Dialogue Studio

Anywhere365 Dialogue Studio is a no code tool for designing and programming customer dialogue flows

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Reporting & Dialogue Intelligence

Gain a competitive advantage by giving your business a holistic view of the entire customer experience

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Web Wallboard

The RealTime Wallboard visualizes the state of a UCC.

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Inflight Snapper

The Inflight Snapper provides everything you need to become an UCC Agent or Supervisor, wherever you are. Extend the Skype for Bus

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Real-time Wallboard

The RealTime Web Wallboard visualizes the state of a UCC.

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The WebAgent improves the Call Management of the Reception.

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Rethink your contact center.

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