Dialogue Cloud Infinity
Explore Our New CX Trailblazer
The Industry-first enterprise communication platform on top of both Microsoft Teams and Azure Communication Services
It’s time to enamor your customers. Explore how.
Elevate customer experience to the highest caliber with our intelligent AI driven, Dialogue Cloud service. Natively built on top of your Microsoft Teams or ACS environment, Infinity is a first-of-its kind, providing limitless options to scale your business and incorporate new channels and capabilities.
“CX is the new battle ground. We’re going to see a near universal deployment of Azure and Teams, driving a need for greater degrees of automation and integration. The new Dialogue Cloud version will completely shift the future of work and CX.“
Will Blench, VP Microsoft EMEA
Want to stay on top of your game?
Launch your Microsoft stack into Infinity. Watch CX take flight.
Impress Customers With Great CX
- Deliver omnichannel customer support
- Data-driven personalizations
- Consistent & high value experiences
- Powered by next gen AI capabilities
- Improved self-service options
- Higher overall customer satisfaction scores
Enhance Productivity For Your Team
- Drag & drop automations with low code
- Get deep customer analytics & insights
- Easily reduce unnecessary dialogues in each customer engagement
- Seamless Integration with your favorite CRM
- Integrate Open AI to summarize call transcripts
6 Ways To Elevate Customer Experiences With Infinity
The Industry-first enterprise communication platform on top of both Microsoft Teams and Azure Communication Services
Valuable Dialogues Only
No matter the shape or form they are presented in, leading to more efficient and fulfilling customer conversations. Valuable time is freed up for representatives, boosting the productivity of an organization
Live NPS monitoring & sentiment analysis
Offer the right attributes to increase NPS scores whilst the conversation is still taking place. Your reps are fully equipped to go above and beyond customer expectations.
True omnichannel support. No limitations
Allow customers to reach you via any of their preferred communication channels. Did we already mention that the options are infinite?
Agent Assist & automation capabilities
Simplify repetitive and low-skill tasks. Present your reps with the best possible answer to customer questions in real-time; the perfect combination of automation and the human touch.
Improved self-serve options
Customers don’t want to talk with a rep, but find the right information at their own pace? Let’s slice the waiting time for customers and boost satisfaction scores with digitized self service.
Generative AI
We integrate Open AI to summarize call transcripts and create tasks, boosting productivity whilst delivering highly personalized, quality service.
Valuable Dialogues Only
No matter the shape or form they are presented in, leading to more efficient and fulfilling customer conversations. Valuable time is freed up for representatives, boosting the productivity of an organization
Live NPS monitoring & sentiment analysis
Offer the right attributes to increase NPS scores whilst the conversation is still taking place. Your reps are fully equipped to go above and beyond customer expectations.
True omnichannel support. No limitations
Allow customers to reach you via any of their preferred communication channels. Did we already mention that the options are infinite?
Valuable Dialogues Only
No matter the shape or form they are presented in, leading to more efficient and fulfilling customer conversations. Valuable time is freed up for representatives, boosting the productivity of an organization
Live NPS monitoring & sentiment analysis
Offer the right attributes to increase NPS scores whilst the conversation is still taking place. Your reps are fully equipped to go above and beyond customer expectations.
True omnichannel support. No limitations
Allow customers to reach you via any of their preferred communication channels. Did we already mention that the options are infinite?
Want to be ahead of the curve?
Get the latest announcements and updates delivered to your email
Do you want to be the first to know all news on Anywhere365®? Sign up to get the latest announcements and updates delivered to your email.
