Dialogue Intelligence for Power BI
Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simple connect to the database and drag and drop the graphics in to place.
Connecting Data
Connecting Data combine Anywhere365 data, with any data source from your organisation.
Deep Dive Insight
Zoom in from global information to specific parts to complete your information needs.
Reporting
Reporting gives a clear and extended view on the UCC’s historic data.
Combining Power BI with the advanced data of Anywhere365
Welcome page
Once you are connected, you will land on the welcome page. This page consists of three parts: Report navigation, Summary Overview and Filters
UCC Report
The UCC report shows you information on all (selected) UCC’s. In a quick overview you are able to tell total accepted and missed calls, quickdrops and average talk time and queue time.
Contact Report
The third report after the welcome page is the contact report. It is designed to present the data from the (frequent) caller perspective.
Skill Report
The skill report provides the user with the call data from a skill perspective, meaning that the data is grouped per skill. Data is split per action type, and is supplemented with SLA and average call times per skill.
Agent Report
The agent report has different layout that the first reports. The right side of the report can be controlled with the default filters. It shows the user the performance per agent, with accepted and missed hunts, SLA and handle rate.
Similar platform elements
No Code Dialogue Studio
Anywhere365 Dialogue Studio is a no code tool for designing and programming customer dialogue flows
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Reporting & Dialogue Intelligence
Gain a competitive advantage by giving your business a holistic view of the entire customer experience
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Inflight Snapper
The Inflight Snapper provides everything you need to become an UCC Agent or Supervisor, wherever you are.
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Get started today with Anywhere365®.
Rethink your contact center.
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