Dialogue Intelligence for Power BI | Anywhere365

Dialogue Intelligence for Power BI

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simple connect to the database and drag and drop the graphics in to place.

Connecting Data

Connecting Data combine Anywhere365 data, with any data source from your organisation.

Deep Dive Insight

Zoom in from global information to specific parts to complete your information needs.

Reporting

Reporting gives a clear and extended view on the UCC’s historic data.

Combining Power BI with the advanced data of Anywhere365

Power BI

Welcome page

Once you are connected, you will land on the welcome page. This page consists of three parts: Report navigation, Summary Overview and Filters

UCC Report

The UCC report shows you information on all (selected) UCC’s. In a quick overview you are able to tell total accepted and missed calls, quickdrops and average talk time and queue time.

UCC per Hour

The UCC per Hour report shows the user the data from an hour-based perspective, instead of the regular daily basis. The data is grouped per hour of the day, over the data range that the user selected.

Contact Report

The third report after the welcome page is the contact report. It is designed to present the data from the (frequent) caller perspective.

Skill Report

The skill report provides the user with the call data from a skill perspective, meaning that the data is grouped per skill. Data is split per action type, and is supplemented with SLA and average call times per skill.

Agent Report

The agent report has different layout that the first reports. The right side of the report can be controlled with the default filters. It shows the user the performance per agent, with accepted and missed hunts, SLA and handle rate.

Similar platform elements

Webchat Plus

Webchat Plus

Chat with a group of users, instead of an individual, by starting a chat with a single contact.

Learn more
Dialogue studio

Dialogue studio

Anywhere365 Dialogue Studio is a tool for designing and programming flows

Learn more
Customer care

Reception Attendant

The Reception Attendant improves the Call Management of the Reception.

Learn more
Customer care

Reporting & Dialogue Intelligence

Gain a competitive advantage by giving your business a holistic view of the entire customer experience

Learn more
Real-time Wallboard

Web Wallboard

The RealTime Wallboard visualizes the state of a UCC.

Learn more
Customer care

Indialogue bot

The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.

Learn more
Inflight Snapper

Inflight Snapper

The Inflight Snapper provides everything you need to become an UCC Agent or Supervisor, wherever you are. Extend the Skype for Bus

Learn more
Real-time Wallboard

Real-time Wallboard

The RealTime Web Wallboard visualizes the state of a UCC.

Learn more
Request a demo

Get started today with Anywhere365.
Rethink contact center.

Request a demo

Keep me informed

Sign up to get the latest announcements and updates delivered to your email.

Sign me up