Drag, Drop & Deploy Nodes without Codes
Contact center managers can build the ultimate voice bot dialogue all by themselves. Dragging and dropping nodes without codes to a canvas will let your bot know if it needs to say something, play a configured audio-file, wait for input or route a caller to a specific skill group or agent. Deployment is done with a simple click of a button.
Scenario’s To Get You Going
We have pre-cooked a few basic and advanced call center automation scenarios for Dialogue Studio. These will help you with some of your first handmade automated customer dialogues. E.g. how to build keyword-based routing, how to pull data from a source or how to create a Catch node. Also, we have created some scenarios specifically for Authentication. For example for Microsoft Dynamics365, Microsoft Graph and SharePoint Online.Find Our Scenarios Here