Ensure constantly improved customer engagement from anywhere and an anytime. Anywhere365® WebAgent is the native modern agent workplace within Microsoft Teams.
Do your agents use multiple screens to do their work? This can cost precious time. Enhance their productivity in a single screen and with one presence system: Microsoft Teams.
Deliver relevant customer data and powerful interaction capabilities directly into your agent’s Teams client, with rich features, such as call recording, realtime translation and many more.
Whether it’s Direct Routing, Operator Connect or Microsoft Calling Plans, you’re free to choose the best suited telephony connectivity plan for your Microsoft Teams Contact Center.
See how other companies did it
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See how OGD use Anywhere365® to route incoming calls to the right employee across several Topdesk environments.
Read moreDo you prefer to keep your agents working from within your CRM environment? Anywhere365® is a seamless communications bridge between Microsoft Teams and leading CRM packages.
Turn your Dynamics 365 CRM into a powerful omnichannel tool for agents and knowledge workers. Let them work with customers from inside their trusted Dynamics interface.
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Anywhere365® WebAgent is the leading contact center integration, to bridge Salesforce and Microsoft Teams.
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Anywhere365® WebAgent can be nested inside the SAP C4C interface, providing users with cloud-based omnichannel contact center functionality without moving between applications.
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Let them work from their familiar Applicant Tracking System. Agents can receive and send calls, chats, emails and video all from within Bullhorn.
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Increase your Workforce Productivity. Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.
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