Direct Routing Contact Center for Microsoft Teams | Anywhere365

Anywhere365 Certified Direct Routing Contact Center for Microsoft Teams

Choose The World’s Leading Certified Contact Center for Teams.
Our native built Dialogue Cloud is rigorously tested and approved by Microsoft

#1 Microsoft Teams Direct Routing Contact Center

Direct routing enables your contact center agents and knowledge workers to make and receive calls within Microsoft Teams.

Anywhere365 Cloud Contact Center and Enterprise Dialogue Management is able to leverage the (voice) capabilities of Microsoft Teams in a certified manner. Route calls directly to Teams powered agents with all our rich features, such as; Call recording, Real-time Translation, IVR, Supervisor, Reporting, Wallboards and many more.

Easy to use for anyone

No required courses or expensive consultancy. Designated employees can design dialogue flows by theirselves with low code features.

Great CX with reduced costs

Improve customer service and reduce costs. Azure AI Bots process routine customer interactions, leaving complex dialogues for live agents

Enhance business intelligence

Timeline and Power BI reporting capture, analyze, and archive interactions over the entire customer journey

Native Built, Rigorously Tested, Then Approved

Anywhere365 is a native built Cloud Contact Center solution for Microsoft Teams from the start. Now that integrating a contact center solution with Microsoft Teams is a common need for enterprises. Microsoft Corporation has initiated a certification program. With Anywhere365 as a global launching partner. We are proud that we the World’s First Certified Direct Routing Contact Center for Microsoft Teams.

Rethink Contact Centers

Modern contact centers are much more than a support solution. We need to realize that any employee can at some point become the contact center. We deliver your workforce powerful interaction capabilities from the robust Azure ecosystem, right into the Microsoft services that they are already familiar with.

Zero Code Design with Anywhere365 Dialogue Studio

Users will require less help from your IT support desk. With Anywhere365 Dialogue Studio contact center managers or supervisors can design and program dialogue flows all by themselves. Dialogue Studio lets them simply drag and drop nodes to the canvas, and painlessly deploy with the click of a button.

Anywhere, at Anytime, by Anyone

Working from home or any other remote office, you need a logistical distributed working environment, in a secure infrastructure. The Anywhere365 Direct Routing Contact Center for Microsoft Teams ensures consistent and constantly improved customer engagement from any device, any channel, location or time zone.

Omnichannel Dialogue routing

Engage your customers effortlessly across any communications channels of their choice, while ensuring the context and history of the dialogue always moves with them. Within our Direct Routing Contact Center for Microsoft Teams you can out dialogues based on numbers, skills, geography, IVR prompts, CRM data white or black-listing and VIP customer routing.

Seamless Integration with The Most Essential Business Tools

Anywhere365 is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.

Anywhere365 for SAP C4C

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Servicenow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Salesforce

Turn Salesforce into an omnichannel cloud contact centre and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

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Anywhere365 for Microsoft Dynamics 365

Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

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Rethink contact center.

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