Anywhere365® WebAgent
for Microsoft Teams
Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

Increased Workstream Productivity
Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.

Improved Customer Experience
Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere
Extend Anywhere365® and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs
Anywhere365® utilizes existing investments in the Microsoft platforms and applications that your employees already know.

Advanced Timeline
Understand the entire customer journey from their standpoint.

Wrap-up Timer
Gives agents time to accurately process post call administrative tasks.
Seamless Integration with The Most Essential Business Tools
Anywhere365® is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.
FAQ
What is a Microsoft Teams Contact Center?
How do you optimize Microsoft Teams with Contact Center?
Gartner sees 3 scenarios for contact center integrations with the Teams platform:
- Wait for Microsoft to deliver contact center functionality
- Choose a BASIC Microsoft Teams integration
- Choose a NATIVE Microsoft Teams integration
What is direct routing for Microsoft Teams?
What is a Connected Contact Center for Microsoft Teams?
Get started today with Anywhere365®.
Rethink contact center.
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