Microsoft Teams | Anywhere365

Anywhere365 WebAgent
for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

 

Increased Workstream Productivity

Receive and initiate calls, chats, emails, SMS and video all from within the Microsoft Teams client.

Improved Customer Experience

Impress your customers by resolving their inquiries the first time they reach out.

Work from Anywhere

Extend Anywhere365 and Microsoft Teams to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Web-based client utilizes existing investments in the Microsoft applications that your employees already know.

Full Agent and Supervisor Experience in one client

Agent

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Other integrations

Anywhere365 for SAP C4C

Is your entire contact center working from home? Anywhere365 supports a myriad of desktop environments, turning them into powerful communications tools for contact center agents and regular business users alike. Our native-to-Teams WebAgent is recognized by Gartner. It docks your CRM system, e.g. SAP C4C, to your Microsoft Teams client. Which is great, especially with your entire workforce working from home. From their SAP client, users can receive and send calls, chats, emails and more, access CRM data, monitor service levels and easily transfer interactions to other agents, skill groups or subject matter experts.

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Anywhere365 for ServiceNow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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Anywhere365 for Microsoft Dynamics 365

Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

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Anywhere365 for Salesforce

Let field sales reps, customer care agents and supervisors excel at their work from home! The Anywhere365 Contact Center integration turns Salesforce into an omnichannel cloud contact center and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

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