Anywhere365 WebAgent
for Microsoft Teams
Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.
Increased Workstream Productivity
Receive and initiate calls, chats, emails, SMS and video all from within the Microsoft Teams client.
Improved Customer Experience
Impress your customers by resolving their inquiries the first time they reach out.
Work from Anywhere
Extend Anywhere365 and Microsoft Teams to remote office or work-at-home contact center agents and knowledge workers.
Reduced IT Costs
Web-based client utilizes existing investments in the Microsoft applications that your employees already know.
Full Agent and Supervisor Experience in one client
Customer Recognition
CRM integration automatically pops customer records before the call is answered.
Advanced Timeline
Understand the entire customer journey from their standpoint.
Queue Overview
View queue activity and take appropriate action to ensure KPI’s are being met.
Agenda
Easily view the availability of colleagues to ensure calls are sent to best available resource.
Reason Code
Agents input codes to track interaction outcomes for business intelligence reporting.
Wrap-up Timer
Gives agents time to accurately process post call administrative tasks.
Agent Call Recording
Record inbound, outbound and internal calls and chats to ensure compliance, call quality and agent training.
Real-time Monitors
View contact center performance and take appropriate action to ensure KPI’s are being met.
Other integrations
Anywhere365 for Servicenow
From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.
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Anywhere365 for Microsoft Dynamics 365
Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.
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Anywhere365 for Salesforce
Turn Salesforce into an omnichannel cloud contact centre and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.
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