Microsoft Teams | Anywhere365

Anywhere365 WebAgent
for Microsoft Teams

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

 

Increased Workstream Productivity

Receive and initiate calls, chats, emails, SMS and video all from within the Microsoft Teams client.

Improved Customer Experience

Impress your customers by resolving their inquiries the first time they reach out.

Work from Anywhere

Extend Anywhere365 and Microsoft Teams to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Web-based client utilizes existing investments in the Microsoft applications that your employees already know.

Full Agent and Supervisor Experience in one client Agent

Agent
Supervisor

Customer Recognition

CRM integration automatically pops customer records before the call is answered.

Advanced Timeline

Understand the entire customer journey from their standpoint.

Queue Overview

View queue activity and take appropriate action to ensure KPI’s are being met.

Agenda

Easily view the availability of colleagues to ensure calls are sent to best available resource.

Reason Code

Agents input codes to track interaction outcomes for business intelligence reporting.

Wrap-up Timer

Gives agents time to accurately process post call administrative tasks.

Agent Call Recording

Record inbound, outbound and internal calls and chats to ensure compliance, call quality and agent training.

Real-time Monitors

View contact center performance and take appropriate action to ensure KPI’s are being met.

Other integrations

WebAgent

Anywhere365 for Servicenow

From their ServiceNow client agents can receive and send calls, chats, emails and video and have the customer information automatically displayed and directly linked to the CRM record.

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WebAgent

Anywhere365 for Microsoft Dynamics 365

Nested inside the Dynamics 365 interface, WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications.

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WebAgent

Anywhere365 for Salesforce

Turn Salesforce into an omnichannel cloud contact centre and dialogue management solution for Microsoft Teams, Skype for Business or Office365 Phone System.

Learn more
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Rethink contact center.

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