August 1, 2024
A great new recognition to add to our prize cabinet! ISG recognized Anywhere365 as a Global Product Challenger for the Microsoft 365 ecosystem in the ISG CCaaS Provider Lens™ study 2023. Check out ISG’s full report.
I’m proud of this recognition. It is proof that Anywhere365 continues to challenge the status quo. We outperform the competition by creating a Dialogue Management service that impacts customer experience well beyond the contact center.
What It Means To Be a Product Challenger
Dr. Kenn Walters, lead analyst of the CCaaS Provider Lens study, said: “Anywhere365 enables clients to transform into modern, AI driven, advanced CX companies. The Product Challenger positioning demonstrates the strength of their portfolio as they move towards further market penetration which will allow them to join the leaders grouping.” ISG specifically mentions looking forward to the release of Aviator in Q4 this year – Anywhere365’s AI Capabilities Suite.
Time to think differently and be courageous
This also feels as a great opportunity for me to call on CX leaders to really rethink their concept of the ‘contact center’. Customers want companies that are courageous enough to transition from the old organization-centric methods with siloed agents into an interconnected ecosystem where people, bots and machines together make the dream of mind blowing customer experiences a reality.
ISG lists Anywhere365 key differentiators as follows:
- Fully leverages all customer investments in the Microsoft stack
- Native to Microsoft Teams, offers significant ease of use and large scale adoption by agents
- Complete chatbot and voice bot automation through unique lowcode/no-code Dialogue Studio
- Quick deployment by partner utilization within a day, with a new deployment API
- Consumption-based rather than seat-based pricing model, allowing flexible scaling
- Unique centralized dialogue reporting throughout the entire enterprise
Find Out More:
About ISG Provider Lens
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services across multiple geographies globally.
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