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Call routing

Are you facing an ever growing number of agents working on a plethora of communication tools? Instead of being more productive, more and more businesses are drowning in unnecessary communication. Let us help you maximize the availability of time and first-time-right responses.

Reduce unnecessary dialogues

Innovate with conversational AI

Route calls based on all your data

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See How Others Save Time With Anywhere365®

My Food Bag

See How My Food Bag Grew Their Productivity With A Whopping 40%

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OGD

See how OGD use Anywhere365® to route incoming calls to the right employee across several Topdesk environments.

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Customer Success Stories

Intelligent Call Routing

Omnichannel dialogue routing allows routing calls and text messages based on numbers, skills, geography, IVR prompts, CRM data, etc. Enhanced routing options include white-listing, black-listing and VIP customer routing.

Enable Customer Self-service

IVR and Integrated Chat Response (ICR) routing options improve customer service and reduce costs.

Improve Agent Productivity

Azure AI Bots process routine customer interactions leaving complex dialogues for live agents.

Enhance Business Intelligence

Timeline and Power BI capture, analyze and archive interactions over the entire customer journey.

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Omnichannel Communications Routing

 

From voice to webchat and from email to messaging, Anywhere365® Dialogue Cloud enhances omnichannel communications for bots and agents.

 

 

Omnichannel Communications