Customer engagement | Anywhere365
Customer engagement

Exceed customer expectations by offering personalized Customer engagement

Progressive businesses are focusing on service quality differentiation as a competitive strategy to attract and retain customers. Anywhere365 gives your business the tools you need to effortlessly delight your customers over the communications channels of their choice.

Personalize the customer experience

With integrations to over 30 CRM systems, agents are primed to provide personalized service before they answer the interaction.

Increase first contact resolution

Manage dialogues from the first point of contact and ensure customers get to the best resource the first time they reach out.

Build an emotional connection

Azure Artificial Intelligence (AI) integration processes natural language to help evaluate customer sentiment and mood, and learns to recognize what they want.

Improve your customers experience with Anywhere365

Progressive businesses are focusing on service quality differentiation as a competitive strategy to attract and retain customers. Anywhere365 gives your business the tools you need to effortlessly delight your customers over the communications channels of their choice.

Real-time translation

Our timeline is a customer journey which visualizes all contact moments with previous agents who he or she has spoken to that day / time, from accepting the call to forwarding and closing the call. The agent can better respond to customer demand because he/she has everything at hand

Quality monitoring

To improve the quality of the contact center, it is possible to add Quality Monitoring to the Call flow. This way customers can give feedback on the received service.

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Get started today with Anywhere365.
Rethink contact center.

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