Improve your customers experience with Anywhere365
Progressive businesses are focusing on service quality differentiation as a competitive strategy to attract and retain customers. Anywhere365 gives your business the tools you need to effortlessly delight your customers over the communications channels of their choice.
Our timeline is a customer journey which visualizes all contact moments with previous agents who he or she has spoken to that day / time, from accepting the call to forwarding and closing the call. The agent can better respond to customer demand because he/she has everything at hand
To improve the quality of the contact center, it is possible to add Quality Monitoring to the Call flow. This way customers can give feedback on the received service.