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Events & Webinars

We regularly organize online and offline events . See the upcoming events or catch up on the ones you missed below. 

 

 

Live and On Demand Webinars

 

AI-Driven Customer Interactions: Case Studies and Measurable Impact

In this session, we will explore how AI transforms customer interactions, showcasing real-world case studies and sharing the results with measurable insights.

When? Wednesday 22nd of January 2025, 16.00 CET

Register here

Leveraging AI for Personalized Customer Interactions

 

10 Practical tips to kickstart your GenAI implementation journey

 

 

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Harness Generative AI and Agent Assist to improve Business Success

See the Deepdesk product in action as we demonstrate specific business needs with a focus on real-word applications, highlighting the most relevant features.

We'll delve into practical use cases and their outcomes, demonstrating how these innovations are reshaping the landscape of customer support. 

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Creating a data driven employee experience with Service Desk Automation

It is possible to utilize your Service Desk in a smarter way. Especially if your business uses applications like Microsoft Teams and ServiceNow.

In this webinar we will show you how connecting these platforms paves a way for smart automation, delivering high efficiency and unparalleled employee experiences.
Let’s have a look together at what is going on in the world of internal service desks and how conversational AI is changing the value of the service desk.

Erik will show you how automation of your service desk dialogues increases productivity and employee happiness. He'll also show you a demo of how that is achieved with Anywhere365® as a native bridge between ServiceNow and Microsoft Teams.

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Anywhere365 Attendant Console for Microsoft Teams

 

The browser-based attendant console is set to become the receptionist’s best friend. It's a highly intuitive solution to bring the best experience to suppliers, customers and co-workers. It holds many extremely-easy-to-use widgets. All natively attached to Microsoft Teams.

Discover the benefits and features in this on demand webinar. 

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Leverage Microsoft Teams for the Contact Center

Don't miss out on the most disruptive trend in business communication and CX
 
Everybody wants a Microsoft Teams Contact Center. It's the most disruptive trend in the communication industry. Google Trends shows that the searches for Microsoft Teams Contact Center have spiked. And Microsoft started certifying A-player Teams Contact Center solutions.

Watch this on demand webinar if you're looking to optimize your Teams client with contact center functionality. We will not only show you the trends, but we'll also dive into the different levels of integration, practical guidelines and use cases.

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