February 12, 2024
Independent supplier of Dialogue Management software and Universal Contact Center solutions spreads its wings to the U.S. opening up an office in Boston
Rotterdam/Boston, May 21, 2014 - Workstreampeople, developer and supplier of Enterprise Anywhere365® Dialogue Management software and Contact Center platform for Microsoft Lync, will open an office in Boston, Massachusetts. Based in Boston, the Dutch company will take its first steps on the North American market.
Workstreampeople, with Anywhere365® delivers an intelligent, real-time dialogue management platform for Microsoft Lync Server 2010, Microsoft Lync 2013 and Lync Online. Workstreampeople is already active in Belgium, Australia, New Zealand and the UK.
Microsoft Lync provides businesses with an integrated communication platform. Workstreampeople completes the offering from Microsoft Lync with Anywhere365®. As a locally installed or cloud -based work management solution Anywhere365® is able to easily manage all dialogues which are conducted through email , chat , web chat , voice, video , web forms and more . Anywhere365® is integrated with Microsoft SharePoint, Microsoft CRM and Salesforce, Microsoft Office365 and Azure. This allows an organization to a completely new way of interacting with customers via a web environment as Contact Center – via chat, video or voice – presented in an online environment, or through traditional telephony.
Anywhere365® is particularly suitable to make functionality smarter available within Microsoft Lync for desk, service, contact centers and department groups. Anywhere365® follows and supports the entire customer journey and even makes it possible to integrate outside partners in the customer contact (through federation).
“We complete Microsoft Lync with smart contact center functionality at a very affordable price. Thanks to Anywhere365® unnecessary call routings belong to the past. Based on historical dialogue information, customers can quickly be supported or connected to the proper person in an organization. Also by linking information from existing IT systems – such as CRM or ERP – to a dialogue Anywhere365® really is an indispensable addition to Microsoft Lync. This can visibly improve the customer service of organizations of all sizes,” says Gijs Geurts, Managing Director of Workstreampeople. “We are the first company in the market with a clear vision on Enterprise Dialogue Management. It’s wonderful that as a Dutch supplier we can now extend our services to the US market. A very interesting market where we expect a lot.”
Workstreampeople is the developer and supplier of the Anywhere365® Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.
With the worldwide available Anywhere365® UCC platform, Workstreampeople is taking the initiative towards the next generation of Collaborative Communication platforms. We support clients from our Professional Services and develop products and services from our Head Office in Rotterdam, the Netherlands and Regus offices in Brussels and Berlin. Through our Value Added Resellers we also offer our Unified Contact Center platform and extended services on international markets, with a primary focus on Europe, USA, Southeast Asia and Australia.
Phone: +31 (0) 40 235 4600