December 3, 2024
Anywhere365, the leading cloud-based contact center and dialogue management platform for the Microsoft 365 ecosystem, is growing rapidly in Scandinavia and is reinforcing its footprint in the region. The company, with Nordic customers like Volvo and LEGO, hired Magnus Jansson to lead its further regional growth.
Scandinavian Countries in Global Top-20 of Microsoft Teams usage
Anywhere365 has grown rapidly in the Nordics between 2020-2022, influenced by two macro factors. The first is the skyrocketed usage of Microsoft Teams, said CEO Enrico Karsten. “Denmark (6), Finland (9) Norway (11) and Sweden (12) are all in the global top-20 countries with most dense use of Microsoft Teams. This increases the appetite for a new communications ecosystem, with our Dialogue Cloud solutions as a communication layer on top of Microsoft Teams.”
Innovating Customer Engagement
Another driver of growth is found in the innovative character of Nordic businesses. Karsten: “With contact center agent attrition rates moving to a new high of up to 65% or even 80% across some verticals, Nordic companies embrace new customer engagement strategies. Instead of growing their contact centers, they turn to what we call Dialogue Management. You can simply enable every Teams-powered user in the organization to become part of any customer interaction. And it’s paying off in terms of happier customers and higher productivity.”
Appointing Magnus Jansson as Regional Leader
To establish further growth the company decided it needed boots on the ground. “I’m very happy to announce Magnus’ start as regional leader,” said Karsten. “He brings a wealth of experience in the unified communication space and has a great network. I am sure that our partners in the region will be delighted to work with Magnus and see significant results for their portfolios.”
Magnus Jansson: “I am very happy to join such an innovative tech company. The future of customer engagement is constantly evolving. I’m excited to see Anywhere365’s solutions so strategically aligned with Microsoft’s UC strategy for Teams and Azure Communication Services. I look forward to meet our partners in the region and to build out a strong regional team.”
About Anywhere365
Anywhere365 is the leading cloud contact center and dialogue management platform for the Microsoft 365 ecosystem. It was founded on the mission to maximize the value of time by reducing unnecessary dialogues. The award-winning Anywhere365 Dialogue Cloud platform enhances customer experiences as well as workforce productivity. It is found in 2,000+ of the largest international brands, and more than 30 Fortune500 companies. Anywhere365 has offices in Sweden, USA, UK, Australia, Germany, France and the Netherlands (HQ).
