Anywhere365
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Omnichannel Communication

Voice, chat, email, social media, video or bots: our omnichannel communication solution allows you to engage your customers effortlessly across communications channels of their choice. The context and history of the dialogue always moves with them.

Personalized Experiences

Today’s customers are increasingly mobile and reach out through a myriad of communications channels from various locations and times of day. It’s time to personalize their experience.

Our Omnichannel Communication Capabilities

Voice

Offer your caller a personalized VIP experience! Anywhere365® comes with smart voice bots or can route them to the best available agent.

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Webchat

Is your website your main channel for customer questions? Take it to the next level with AI-powered web chat and data-informed bots.

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Email

Are your central mailboxes and mail rooms time consuming and are agents cherry picking from the queue? We have solved it.

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Messaging

Are customers sending you a lot of messages on WhatsApp or social media channels? Let agents chat back from their Teams client.

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Channel Deflections

Sometimes the queues on the phone are just too long. So, why not dissolve that problem by letting customers move from your IVR to Whatsapp. Or when they’re on your webchat, but it’s easier to explain on the phone, why not ring them up immediately? We have standardized seamless channel deflections between voice and text channels.

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