Anywhere365 for Skype for Business
Microsoft Skype for Business is a communication platform from Microsoft, designed for the business market. Skype for Business is the successor to Microsoft Lync. In order to use Skype for Business, a Microsoft Skype for Business Server or Office365 subscription is required.
Optimize service and customer experience
Bots can improve customer relationships by providing instant responses, providing information on the customers feelings, and much more.
Maximize agent productivity
By adding a bot to the dialogue, you can decrease the number of unnecessary dialogue. By letting the bot answer the simple answers and letting the advanced questions move to your agents.
Gain valuable customer insights
Chatbots and Voicebots can gain valuable customer insights by providing known information on the customers, asking for more customer information and routing the customer to the correct agent.
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